What is Service Inventory?
Service Inventory is used to collect, process, and share information about services provided by the operator in order to support service sale and maintenance processes. The solution enables service modeling in compliance with TM Forum recommendations so that the telecommunications operator can record all aspects and parameters of its services (both in terms of clients and hardware). Service Inventory provides a web service interface allowing for integration with other systems, in particular with CRM, Resource Inventory and Workflow.
Physical Resources
- Verifies whether given service can be provided at a specified location or between specified locations
- Registers services sold to a customer, and locks network resources used for the service
- Provides technical parameters needed to activate given service in a service activation process.
Services associated with selected network elements
- Shows services related to selected network element
- Each set of services can be easily found by using the selected text phrase, name of the customer, service status
Service mapping on logical and physical resources
- Each service can me mapped on logical and physical resources
- Recording and reporting of indicators showing the quality of services
- The history of the services' availability in time
