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Service fulfillment is one of the most vital workflows that exist for any telco. It’s the process that turns prospects into paying customers. It’s the process that gains a return on all that capital a telco has tied up in their network investments. It’s the process that ensures the telco makes a good first impression on the customer. It’s a process that is run many, many times each day so the efficiency of the process will have a significant impact on determining the efficiency of the entire organisation.

etl oss

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OSS and BSS solution architects go to great pains to design and build data ETL (Extract, Transform, Load) pipelines. There’s in-depth engineering that goes into it, from considering the various sources of data and the plumbing to move data around to wherever it’s needed in the overall solution. 

network management problems

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Henry Ford once said, “Don’t find fault, find a remedy; anybody can complain.”

The question to ask yourself is whether your existing network management solutions are complainers? In other words, do they just state the problems they find, or are they actually helping you to find a remedy to the many problems that arise in operational networks?

 

OSS equivalent

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Operations Support Systems (OSS) collect a lot of data across many different areas of interest including, but certainly not limited to:

  • Network / Resource Inventory - physical and logical, inside plant and outside plant, configurations and attributes
  • Service Inventory – orders, order parameters and resources
  • Network / Service Assurance – network health metrics and service health metrics

significant OSS/BSS architecture changes

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There was a time when OSS/BSS build and transformation projects were sexy. They were the hot new technology projects that carriers around the world were embarking on. They offered the promise of lifting operations teams up a level from what the NMS (Network Management Systems) tools provided that they had previously relied upon. The promises of those OSS/BSS transformations were tantalising. They offered drastic improvements, increasing operator effectiveness and business optimisation compared with the manual, swivel-chair approaches required with NMS-level operations.