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A Time Machine Perspective: The evolution and future of OSS/BSS

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If we were to travel back in time to the 1980s, we would find the landscape of Operational Support Systems (OSS) and Business Support Systems (BSS) was akin to an uncharted wilderness. Concepts like alarm management, performance management, inventory management, and all the others were in their nascent stages, barely developed or perhaps not even conceptualised yet. The possibilities for innovation in this space would now seem staggering, with vast areas awaiting exploration and development.

Telecom's biggest competitor might not be what you expect...

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The world of telecommunications is a competitive one, as is the industry of operations software for telcos. As one such vendor, we’ve learnt a really important lesson over the years – that our strongest competitor is not other vendors but a potential client that chooses to do nothing.

Debunking 5 major customer loyalty myths: How OSS can help elevate loyalty for telcos

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The telecommunications industry is a fiercely competitive space and customer loyalty is seen as a factor that can make or break a company. This is true to an extent. However, this article on Forbes by Jon Picoult refers to 5 commonly-held myths around customer loyalty that the telecommunications industry can definitely learn from. Not only that, but the telco industry can learn a lot about customer loyalty by dispelling these 5 common myths – in part by using Operational Support Systems (OSS) as upstream systems to solve downstream loyalty ‘problems.’

Beyond flat screens and flat designs: Adding depth to telecom insights with 3D visualisation

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Have you ever jumped out of a fifth-storey window whilst working with an OSS? Have you ever felt like you wanted to?Traditional network designs created with OSS solutions have been very much two dimensional (2D) in nature. Two-dimensional design packs have sufficed because that’s what was available. It was the best we had. However, they’ve never given a complete context about how to turn design into build in a three-dimensional world that has depth (underground networks), height (towers and poles) and height layers (multi-storey buildings).