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If we were to travel back in time to the 1980s, we would find the landscape of Operational Support Systems (OSS) and Business Support Systems (BSS) was akin to an uncharted wilderness. Concepts like alarm management, performance management, inventory management, and all the others were in their nascent stages, barely developed or perhaps not even conceptualised yet. The possibilities for innovation in this space would now seem staggering, with vast areas awaiting exploration and development.