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For those with long histories working in the telco industry, it may elicit a wry smile to hear the buzzword that Digital Transformation has become in today's business landscape. Organisations across almost every industry are embracing technological advancements under the banner of Digital Transformation. It makes sense to use digital technologies to stay competitive, deliver superior customer experiences and drive operational efficiencies of course. However, for the telco industry, the path to successful digital transformation has been one we’ve walked for decades. This experience has made us well aware that these projects are often fraught with challenges and hurdles that require careful navigation.