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Digital telcos need the right OSS / BSS tools if they are to serve the enterprise market profitably. One thing sure to irritate enterprise customers is a finger‑drumming wait for service activation. When IT and network managers make an order to connect a branch office, say, their patience will quickly run out if weeks pass before the service is up and running. Hardly surprising. Enterprises never take too kindly to potential losses in revenue. But there’s another reason why patience soon wears thin.