If we were to travel back in time to the 1980s, we would find the landscape of Operational Support Systems (OSS) and Business Support Systems (BSS) was akin to an uncharted wilderness. Concepts like alarm management, performance management, inventory management, and all the others were in their nascent stages, barely developed or perhaps not even conceptualised yet. The possibilities for innovation in this space would now seem staggering, with vast areas awaiting exploration and development.
In the rapidly evolving telecom landscape, operational support systems (OSS) and business support systems (BSS) are emerging as the linchpins of transformation, but as an OSS / BSS vendor, you’d expect us to say that.
In complex and rapidly evolving ecosystems like telecommunications and Operational Support Systems (OSS), the value of iteration cannot be overstated. It’s a fundamental driving force for innovation, robustness and continual improvement.
The world of telecommunications is a competitive one, as is the industry of operations software for telcos. As one such vendor, we’ve learnt a really important lesson over the years – that our strongest competitor is not other vendors but a potential client that chooses to do nothing.
The telecommunications industry is a fiercely competitive space and customer loyalty is seen as a factor that can make or break a company. This is true to an extent. However, this article on Forbes by Jon Picoult refers to 5 commonly-held myths around customer loyalty that the telecommunications industry can definitely learn from. Not only that, but the telco industry can learn a lot about customer loyalty by dispelling these 5 common myths – in part by using Operational Support Systems (OSS) as upstream systems to solve downstream loyalty ‘problems.’
Following our exploration of generative AI in the first part of this series, we now turn our attention to another AI technique in this second article. This article considers how discriminative AI models also have the potential to play a crucial role in the telecommunications sector, especially via OSS/BSS solutions
Have you ever jumped out of a fifth-storey window whilst working with an OSS? Have you ever felt like you wanted to?Traditional network designs created with OSS solutions have been very much two dimensional (2D) in nature. Two-dimensional design packs have sufficed because that’s what was available. It was the best we had. However, they’ve never given a complete context about how to turn design into build in a three-dimensional world that has depth (underground networks), height (towers and poles) and height layers (multi-storey buildings).
Systems Integration Testing (SIT) and/or Shake-out Testing is an important element of each OSS transformation or implementation project. However, it’s a complex task to plan a SIT test, so we like to compare it to the design and construction of a high-rise building.
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