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What is Fault Management?

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Telecom networks generate vast volumes of events every day. However, without fault management techniques (such as filtering, enrichment and correlation), the noise created by more alarms can make it harder to identify the true cause of a service issue. Effective fault management is therefore not about collecting every available signal. It’s about transforming raw data generated by the network into clear, prioritised actions - the set of tasks that help operations teams restore services quickly and prevent faults from recurring.

What is the meaning of physical inventory?

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Every telecom operator depends on physical assets such as cables, ports, racks and towers. But when those assets are not accurately recorded, even simple service changes or fault diagnoses can become difficult (which means slow, expensive and risky). Physical inventory is not just documentation, it’s the operational foundation of modern telecom OSS.

Order fallout: what it is and how to reduce it?

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Telecom operators invest heavily in faster provisioning and automated fulfilment (i.e. processing of customer orders). But a single missing attribute, inventory mismatch or failed integration can push a customer order into a manual queue - or worse, cause it to disappear from operational queues entirely.

The real problem isn’t that customer orders fail. It’s that many organisations detect failures too late, require too much manual intervention and resolve them too slowly.

What is telecom network rollout? From design to as-built network

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Operators often spend millions on network expansion, whether fibre, 5G, transport or other network types. But without a controlled rollout process, delivery times can degrade quickly, budgets escalate and the final network inventory may still be incomplete, inaccurate or out of date before the first service is activated.

The OSS Challenge Wholesale Network Executives Cannot Ignore

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In wholesale telecoms, growth should mean more revenue, more strategic customers and more network value - but for many wholesale operators it also means more fulfilment friction and more headaches. A single order can touch fibres, ports, leased infrastructure, field tasks and SLA commitments, yet many operators still try to manage that complexity across disconnected teams and tools (spreadsheets even). The real problem is the gap between what sales commits to and what the network can actually deliver on time, on budget and at the expected quality.

What is outside plant (OSP) and inside plant (ISP) in telecom networks?

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Telecom engineers regularly talk about outside plant (OSP) and inside plant infrastructure (ISP - no, not Internet Service Providers). But some OSS teams still struggle to clearly separate the two. The demarcation is much clearer in some carriers than others, especially when there is structural separation between OSP and ISP teams, systems and processes.

This article provides examples of network infrastructure, to categorise how operators describe, model and manage their infrastructure.

What is a Business Support System (BSS)

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Every telecom operator talks about network transformation and network automation. Annual reports for telcos globally emphasise billions being invested in growing, maintaining, managing and evolving their networks. That makes sense. Telecommunications companies are known as network operators. But network builds only happen when customers and associated revenues justify the investment.

What is an Operations Support System (OSS) in modern telecom?

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Have you ever wondered why operational support systems (OSS) not only remain relevant in a modern telco, but are even more important now than ever? Clearly, a modern telecommunications operator is no longer defined solely by its ability to deliver voice and basic connectivity services for customers. Today’s telcos operate far more complex and dynamic networks.